Customer Service Associate

Job Description:

Kuala Lumpur Kepong Berhad is seeking a part-time Customer Service Associate to join our team in George Town, Penang. As an Entry Level position, no prior experience is required, but we are looking for individuals who are driven and resilient, with a high level of emotional intelligence and a strong ability to cooperate with others.

Responsibilities:-Respond to customer inquiries via phone, email, and in person in a timely and professional manner-Assist customers with product information, order processing, and issue resolution-Handle customer complaints and ensure they are resolved to the customer's satisfaction-Maintain accurate records of customer interactions and transactions-Collaborate with other team members to ensure a seamless customer experience-Strive to exceed customer expectations and provide exceptional service at all times

Requirements:-Driven and resilient personality traits-Strong emotional intelligence and ability to cooperate effectively with others-Excellent communication skills, both verbal and written-Ability to multitask and prioritize tasks in a fast-paced environment-Proficiency in Microsoft Office Suite and customer service software-Flexible schedule to accommodate customer needs-Ability to work independently and as part of a team

Benefits:-Gym membership-Company equipment-Company transportation

Working Environment:At Kuala Lumpur Kepong Berhad, we prioritize understanding and empathy in all interactions with our customers. Our team is dedicated to providing the highest level of service and support to ensure the satisfaction of each customer.

Equal Opportunity Statement:Kuala Lumpur Kepong Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment without regard to any of these factors. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

Deadline to apply: June 23, 2024.

If you meet the requirements and are excited about the opportunity to join our team, we encourage you to submit your application for the Customer Service Associate position at Kuala Lumpur Kepong Berhad.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.