We are building a world class Customer Services team. The Customer Service Associate role is one of the most important positions in our company because you have the highest touch points with our users and drivers! As our Lalamove ambassador, whether our clients or drivers have a positive experience depends on you!
Does providing problem-solving resources, and keeping your customers happy bring satisfaction to you? Join the team at Lalamove and experience first hand, the thrill of disrupting the logistics industry all while providing excellent customer service. This role suits someone who is positive, outgoing and customer-oriented. To succeed, you must be passionate about our business.
Think you are up for it? Apply now!
What you'll do:
-Inquiry management (inbound and outbound): Provide support to our users and drivers by answering their questions in a proactive, clear and efficient manner.
-Handle customer and driver complaints: Provide appropriate solutions and alternatives within the time limits and limit the risks of driver/user dissatisfaction.
-Match supply and demand: Monitor Lalamove daily operations activities and pro-actively engage driver to ensure a maximum fulfillment rate.
-Understand and follow the company procedures: Provide accurate, valid and complete information by using the right methods/tools.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-lalamove-job-customer-service-associate-5)
; Requirements:- What we seek:
-A go-getter, and problem solver mindset to proactively customize solution for each customer needs
-Acute sense of discernment and diplomacy to arbitrate fairly on difficult cases and situations
-Good written and verbal communication skills to communicate accurately within our customers
-Ability to multitask, prioritize, and manage time effectively
-Willingness to work weekends, early mornings, late nights, and occasional holidays
-Trilingual; Mandarin, English and Bahasa Malaysia - would be an added advantage
What you'll need:
-Bachelor's degree or other college experience preferred
-Minimum of 1 year experience in service, customer support, food and beverage, retail or other high volume ecommerce platforms