Customer Service Associate (Mandarin / Chinese)

**Customer Service Associate (Mandarin Speaking & Open to Fresh Graduates)****What you will be doing**:- Perform in accordance with key performance metrics and contribute as a strong team player by going the extra miles to assist one another.- Strong adherence to SOPs / manuals when performing daily tasks.- Escalate to team leader upon detection of gaps/ shortcomings on the existing processes.- Highlight top enquiries from customers and any common issues for the day.- Excel in daily tasks by keeping up to date on training and updates on changes to processes / systems / campaigns.- Pay attention to issues or concerns that require escalation to resolve which may indicate a larger underlying problem.- Manage customer's expectation by escalating complex enquiries to Team Leader to explore win-win solutions for both customers and ZFX.- Attend and participate in daily huddle to understand key highlights on area of focus, new updates, what went well and learning points from previous day.- Responsible to provide good customer experience on every interaction with clients.- Embrace ZFX core values and embed these values into the day-to-day tasks when serving clients and dealing with internal stakeholders.**What you will need**:- At least 1 year of relevant experience in customer service / contact centre. / Open to Fresh Graduates as well.- Experience gained in FX/Finance industry will be an added advantage.- Able to multi-task, fast learner, good follow through, problem solving skill, good comprehension, customer relations and proactive mindset.- Must be able to work on shifts.- Fluent in **verbal & written both English and Mandarin****What we can offer you**:- Medical Benefit- Life Insurance- Optical Benefit (yearly)- Meal Allowance (monthly)- Travel Allowance (monthly)- Gym/Fitness Subside (monthly)- Work From Home (1-day a week)- Work From Anywhere Policy (T&C applies)**- Full Employment Pass and Work Visa coverage****Interview process**:- Virtual meet with a member of the TA team - 30 minutes- Virtual meet with hiring manager - 1 hour- Final interview with CO-CEO and/ or CEO - 1 hour**Job Types**: Full-time, New-Grad**Salary**: From RM3,500.00 per month**Benefits**:- Additional leave- Flexible schedule- Gym membership- Health insurance- Maternity leave- Meal allowance- Opportunities for promotion- Parental leave- Professional development- Vision insuranceSupplemental pay types:- Overtime pay- Performance bonus- Retention bonus**Education**:- STM/STPM (preferred)**Experience**:- Customer Care Specialist: 1 year (preferred)**Language**:- Mandarin (required)