Customer Service Associate Retail Vietnamese And

You are joining **Sutherland**, a global business transformation company offering an integrated set of back-office and customer service support services.One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.As a **Customer Service Associate**, you are tasked to deliver high quality of service to the customers and clients of a multinational e-commerce corporation.**KEY RESPONSIBILITIES**:- Take inbound calls from customers or clients;- Assist them with their product and service concerns;- Enjoy a set of Industry-leading benefits;- Get paid while in training;- Experience a set of global opportunities; and- Grab not a job, but a promising career.**MINIMUM QUALIFICATIONS**:- Finished at least 2 years in college (or High School Graduate + relevant work experience)- Fluent comprehension and composition skills in Vietnamese and Mandarin language- Excellent Vietnamese and Mandarin written and verbal communication skills- Working knowledge on computers- Good customer service and problem solving skills**JOB HIGHLIGHTS**- HMO + dependent & allowance- Stable & secured company- Great Compensation and Benefits- Paid trainings**Benefits**:- Opportunities for promotion- Professional developmentSchedule:- Early shiftSupplemental Pay:- Performance bonus**Education**:- Diploma/Advanced Diploma (preferred)**Experience**:- Customer service: 1 year (preferred)**Language**:- Mandarin (required)- Vietnamese (required)