Customer Service (Banking) Rotational Shift

Permanent Full Time Role!**Location**:- Jalan Ampang/Jalan Tun Razak, KL (Accessible by public transport)**Responsibilities**:- Take inbound calls regarding financial products- Servicing the Singaporean market- Crucial in building and retaining customer relationships- Identify and resolves customer inquiries/issues accurately- Educate the customer about the products and services and directs them toward available resources for self-help- Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions- Responsible for identifying and escalating customer issues to the appropriate department- Assigns or acts on any required customer follow-up in accordance with Contact Centre guidelines- Maximizes opportunities to up sell or cross-sell products and services which meet customer's needs- Updates customer data and other relevant information into the relevant systems (as required) accurately- Maintains confidentiality of the customers and data**Requirements**:- Fresh graduates are welcome- Bachelor's degree: 1 Year work experience- Diploma: 2 Years work experience- SPM: 5 Years work experience- Must be able to work rotational shift- Must be able to communicate in English: speaking, writing, and reading- **All Working Experience must be AT LEAST one year duration****Benefits**:- Agreeable basic salary- Fixed allowance (RM 350)- KPI performance allowance (up to RM 1200+)- Medical coverage- Yearly increment + Yearly bonus- AL 21 Days- Career growth (executive > team lead > team manager)- And more!Pay: RM2,800.00 - RM4,000.00 per monthSchedule:- Rotational shift