Customer Service (Call Centre, 24/7 Shift, Insurance)As a customer service representative, you will identify and address customers' uncertainties, attending to email and phone enquiries while effectively maintaining our Contact Centre's high level of accessibility. You will work as a team to ensure that customer service levels are met.
Job Responsibilities:
Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
Ensure communication with customers and clients with clear and relevant information
Manage customers' or clients' feedback and complaints in a professional manner
Perform post-case administration for future reference
Job Requirements:
Diploma or Degree in any field; relevant insurance certification will be an advantage
Minimum 5 years of experience in customer service in a contact center
Enjoy engaging with people and providing good advice, with patience in dealing with complex problems
Good interpersonal and communication skills
Possess a pleasant and cheerful disposition
Location will be based in Kuala Lumpur, Malaysia
Willing to work on a 24/7 rotational shift schedule
Mandarin speaking is an advantage, as you will be dealing with Chinese callers
Your application will include the following questions:
Which of the following types of qualifications do you have?
What's your expected monthly basic salary?
How many years' experience do you have as a Customer Service Call Centre Representative?
Are you willing to undergo a pre-employment background check?
Have you worked in a call centre before?
How would you rate your Mandarin language skills?
Which of the following statements best describes your right to work in Malaysia?
How many years' experience do you have in the insurance industry?
MHC Asia Group is a leading health technology company with a network of over 880 clinics in Malaysia and 1200 panel clinics in Singapore, with footprints in Indonesia, the Philippines, and Hong Kong.
The majority of insurers and thousands of corporate clients adopt MHC's web-based system to help manage their healthcare costs and profile the health of its members and workforce.
MHC simplifies healthcare and connects stakeholders in the healthcare delivery chain with effective use of information technology and big data analytics — increasing efficiency, ensuring transparency, lowering costs, and boosting productivity.
Visit us at:
www.mhcasia.com/health_screening
www.facebook.com/mhcasia
www.youtube.com/mhcasia#J-18808-Ljbffr