Join our team as a Customer Service Consultant where you'll delve into the dynamic world of Telco, gaining invaluable experience in intricate processes and beyond.
Your contributions will be pivotal in shaping our organization, as we continually strive for excellence.
We seek individuals with ambition, eager to grow within this stimulating and fulfilling position.
Key Responsibilities:
As a Customer Service professional, you will politely and proficiently attend to service requests and sales interactions with walk-in customers at the shop.
Handle enquiries on services provided, i.e., Postpaid, Prepaid, Broadband, Account Status, etc.
Responsible for handling customer information, monetary transactions, handsets, and ensuring proper control, reconciliation, and timely updates in the system.
Maintain accurate and comprehensive records of new and existing customers.
Requirements:
Candidate must possess at least a SPM or Diploma.
Preferably with retail experience in telecommunication products and services.
At least one (1) year of working experience in the related field is required for this position.
Able to work flexible hours including weekends and public holidays, according to the retail operational requirements.
Sales-oriented and able to work independently.
Good communication and customer service skills.
Good discipline and ability to work as a team.
Summary of Role Requirements:
Looking for candidates available to work:Monday: Morning, Afternoon, Evening
Tuesday: Morning, Afternoon, Evening
Wednesday: Morning, Afternoon, Evening
Thursday: Morning, Afternoon, Evening
Friday: Morning, Afternoon, Evening
Saturday: Morning, Afternoon, Evening
Sunday: Morning, Afternoon, EveningNo experience required for this role.
Working rights required for this role.
Expected start date for role: 05 January 2025.
Expected salary: RM2,200 per month.#J-18808-Ljbffr