Customer Service Coordinator (Airfreight)

**ROLES, RESPONSIBILITY AND AUTHORITY**:a) Manage documentation flow. This includes bills of lading, packing lists, commercial invoices and certificates of origin and licences.b) Handle daily operations for both export and import airfreight shipmentsc) Complete customs clearances, ensuring full compliance to any relevant regulations.d) Coordinate the routing of import and export with local and oversea agents.e) Work in a small team, covering all aspects of the forwarding process.f) Communicate with clients and shippers and resolve any complaints.g) Attend to customers' enquiries and advise customers of possible problems or delays**QUALIFICATION AND EXPERIENCE**:b) Must have at least **1 year of working experience in air freight** or similar industry.c) Basic knowledge of freight forwarding and regulatory requirements would be desirable.d) Experience dealing with both Imports and Exports is beneficiale) Ability to multitask in a fast-paced environmentf) Strong customer service and communication (written/oral) skillsg) Proactive and can be a good team playerh) **Fresh graduates** welcome to apply.**Location: Sungai Ara, Penang****Can start working immediately**Pay: RM2,500.00 - RM3,000.00 per month**Benefits**:- Health insuranceSchedule:- Day shift- Monday to Friday- Weekend jobsApplication Question(s):- When are you able to start ?**Experience**:- Customer service logistics: 1 year (preferred)Expected Start Date: 06/03/2024