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Job Responsibilities:Knowledge in handling freight shipment arrangements, booking confirmation, custom declarations, preparing custom forms, e-declare system, shipping instructions & VGM and ROT submission / arrangement of transportation.
Act as the main liaison between customers and the company, providing exceptional customer service.
Providing timely updates to customers.
Address customer enquiries regarding freight rates, shipment schedules, and logistics solutions.
Prepare and maintain accurate documentation for shipments, including BL and custom declaration.
Assist in identifying opportunities to improve service efficiency and customer satisfaction.
Any other ad-hoc tasks assigned by the Branch Manager.
Qualifications:Minimum 2 years of experience in Customer Service, preferably in freight forwarding or logistics industry.
Strong knowledge of freight forwarding operations, including air, sea, and road transport.
Proficiency in MS Office applications and familiarity with logistics management software.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Problem-solving mindset with attention to detail.
Ability to work under pressure in a fast-paced environment.
Preferably Mandarin/Chinese speaking candidate to effectively engage with Mandarin/Chinese speaking clients.
About Harper Wira:Harper Wira is one of the pioneer logistics companies in Malaysia providing services for Importers & Exporters.
We are proud of our tradition and our cumulative track records as a successful Malaysian-based freight forwarder.
Incorporated in October 1962, we have navigated challenges in the industry to build recognition in the market and increase value to our customers.
Over time, we have focused on the local logistics scene, building relationships and strengthening our expertise.
Our Vision:To be a modern and preferred logistics company.
Our Mission:To continuously focus and improve processes to provide higher value deliverables.
To build a knowledgeable and commercially driven team.#J-18808-Ljbffr