Ambu is currently looking for a Customer Service Coordinator to be based in Penang, Malaysia.This position reports to the Section Manager in the Sales and Marketing Support team.Key ResponsibilitiesHandling customer's order in ERP (M3) system.
Manage customer's delivery within the requested date.
Issue & submit quotation in accordance with the info from Business Development Manager and Distributor.
Reply email enquiries.
Handling customer's complaint.
Receive & process returns & repairs in accordance with the applicable procedure and in cooperation with relevant departments.
Maintain relevant customer database & price database.
Support ad hoc tasks assigned.
Suggested candidate profileSkillsSkills and experiences can be earned in many different ways, and we understand that the best fit for the role cannot be prescribed on paper.
You are however likely to succeed in this position if you:Experience in customer service related fields are encouraged to apply, preferably with distributor markets.
Bachelor degree and above in any Business disciplines.
Good communication (spoken & written) in English.
Good knowledge in Microsoft Office tools such as Outlook, Excel, Words & PowerPoint.
Experience in order management systems and support on order handling.
Works in a structured, well organized, while multitasking in effective manner.
Enjoys working in multicultural, professional and international team environment.
Ambu – a visionary and international workplace where your efforts matterAmbu is a company that expands rapidly and has ambitious growth targets.
We meet these targets through interdisciplinary teamwork between motivated and highly skilled employees.
Your contributions and efforts are crucial to our success and by joining us you will get the opportunity to work in an international head office with an informal working environment.We offer great opportunities for personal development.
Furthermore, we offer a wide range of professional, social and financial employee benefits in addition to exciting job challenges and continuous professional and personal development.
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