This job is about providing exceptional customer service, managing administrative tasks, supporting sales projects, and troubleshooting client issues. You might like this job because it offers a wide range of responsibilities and opportunities for growth within the organization.
Kota Kemuning, Selangor
Full-Time
Posted a few days ago
Job DescriptionKey accountabilities:
Provide a high standard of customer servicein delivering duties to support the organisation, ensuring client and stakeholder needs are met effectively and efficiently.
Offer or source technical expertiseand operational support to meet client outcomes, including pricing, product availability, sample distribution, and engagement on delivery timelines.
Handle administrative tasksthat support client delivery, including managing purchase orders, sales orders, shipping documentation, and other clerical duties.
Ensure compliance with client ordersby generating appropriate documentation to meet standards, such as Accreditation, ISO Audit Certificates, and other relevant legislation.
Manage accounts receivable , including sending regular payment reminders, addressing client inquiries, and following up on outstanding debtors.
Support client engagement marketing projects , including updating the website, developing marketing materials, and assisting in sales support communications.
Assist in key sales projects , from sourcing samples and engaging with suppliers to placing orders, coordinating meetings, and collaborating with production teams, ensuring timely completion.
Provide accurate informationand take ownership of inquiries, ensuring matters are resolved efficiently and effectively.
Proactively troubleshoot client issues , providing regular updates on the status of transactions or inquiries to ensure transparent communication.
Conduct research and compile reports , high-level submissions, and advice to support informed decision-making and strategic planning.
Maintain and review administrative systemsand processes, identifying areas for improvement and making recommendations to enhance operational efficiency.
Develop a comprehensive understandingof the full suite of products and services offered by MFA and MFM, to effectively troubleshoot and resolve customer issues in a timely manner.
Job RequirementsBachelor's Degree in business (Management) or equivalent with a minimum of 3-5 years' experience in similar key strategic roles; customer service, administration and/or sales coordination.
Proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Teams).
Familiarity with MYOB Accounting, ACT (CRM database), Adobe products, Publisher or similar.
SkillsCustomer Service
Logistics
Company BenefitsWe provide EPF & SOCSO for every employee.
Medical BenefitWe provide medical benefits for all employees.
Insurance CoverageWe offer insurance coverage for you when you join us!
Additional InfoCompany Activity:Last active - few hours ago
Experience Level1 - 3 Years of Experience
Non-Executive
Job SpecialisationCustomer Service
Company ProfileMEGA FORTRIS SDN BHDMega Fortris Malaysia Sdn. Bhd. started business in 1996. We are a specialised designer and manufacturer of security seals. As one of the largest security seals manufacturers in the world, Mega Fortris's Malaysian-based headquarters houses a purpose-built manufacturing plant that is certified with ISO 9001 and 14001 Quality Management Systems. With over twenty subsidiaries and distributors globally, Mega Fortris is sure to deliver the best quality security seals to protect your supply chain.
Our vision is to be SEA's most personalised talent ecosystem; elevating human progress by helping careers and companies grow.#J-18808-Ljbffr