About the roleAs a Customer Service cum Admin, you will be playing a crucial role in providing exceptional customer service and administrative support to the team at KKC CURTAIN.
This full-time position is based in Negeri Sembilan, and you will be responsible for ensuring smooth operations and a positive experience for our valued customers.
What you'll be doing
Handling inbound customer inquiries and requests via phone, email, and digital channels
Providing knowledgeable and courteous assistance to customers, addressing their needs and concerns
Processing orders, returns, and exchanges in a timely and efficient manner
Maintaining accurate customer records and updating information in our database
Assisting with various administrative tasks, such as filing, data entry, and general office duties
Collaborating with the sales and operations teams to ensure seamless customer experiences
What we're looking for
Excellent communication and interpersonal skills, with the ability to provide exceptional customer service
Strong organisational and multitasking abilities, with attention to detail
Proficient in using office software, such as Microsoft Office suite
Previous experience in a customer service or administrative role, preferably in the retail or e-commerce industry
Ability to work efficiently in a fast-paced environment and meet deadlines
A team player with a positive and proactive attitude
What we offerAt KKC CURTAIN, we value our employees and strive to provide a supportive and rewarding work environment.
You can expect competitive remuneration, opportunities for career growth, and a range of benefits to support your well-being and work-life balance.
About usKKC CURTAIN is a leading provider of high-quality curtains and home décor solutions in Malaysia.
With a strong focus on customer satisfaction and innovation, we have established a reputation for excellence in the industry.
Join our dynamic team and be a part of our continued success!
Apply now to become our next Customer Service cum Admin!
Company informationYour application will include the following questions:
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as a Customer Service Role?
Do you have customer service experience?
Do you have experience in a sales role?
Which of the following Microsoft Office products are you experienced with?
Do you have order processing experience?
Which of the following languages are you fluent in?
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