Who are we?
We were founded over 27 years ago and are the world's largest Education Seminar company. Annually we host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, USA, Europe, Middle East, South America, and the UK. We have empowered over 350,000+ entrepreneurs alone and have impacted 12 million people over our history. We provide the key to personal and business success; our Company creates life-changing experiences with the world's best Leaders & Disruptors in Personal Development, Business, Marketing, Tech & Startups, Politics, Sport & Entertainment, and more.
Job Description:
Event Registration ManagementHandle registration system inclusive of payment collections follow-up.
General Admin including upkeep of quality database of delegates/participants.
Onsite delegate liaison.
Onsite registration.
Coordinate team in preparation for events in above areas.
Lead onsite team during events for registration & customer general inquiries.
Close projects following proper procedures with proper filing of registrations.Customer Service ManagementIdentify and assess customers' needs to achieve satisfaction.
Proactive communication with customers via telephone, email, or in person to respond to inquiries or provide information about products and services, confirm attendance, take orders or cancel orders, or obtain details of complaints.
Work closely with other teams and departments on updating customer interactions and transactions in CRM, recording details of inquiries, complaints, and comments, as well as actions taken.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Build and maintain sustainable relationships and trust with customer accounts through open and interactive communication.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.Requirements:
2 years experience in related field(s) is preferred. However,fresh graduates are encouraged to apply.
Computer literate and knowledgeable in Microsoft Office, especially Microsoft Excel.
Familiarity with CRM systems and practices preferred.
Customer-oriented and ability to adapt/respond to different types of characters.
Excellent interpersonal, communication, and presentation skills.
Reliable, ability to multi-task, prioritize, and manage time effectively. Able to work independently with minimal supervision.
Ability to perform administration support tasks efficiently.
Able to work under tight schedules to meet project deadlines.
Required language(s): Proficiency toconverse and write in English and Mandarin.
What We Offer:
Recognition with exposure and working experience with world-renowned speakers and business experts.
Young, energetic, fun, and conducive working environment.
We provide an opportunity for your innovation.
Various opportunities for professional and personal development.
Opportunities to travel and support outstation and overseas events.
Great remuneration offer (Basic, allowance, attractive event incentive, and bonus).
Full-Time positions available.
Remuneration:
Up to MYR 3,000Working Hours:
Monday - Friday | 10am - 7pm (Requires working during weekends and public holidays and long hours when necessary)Location:
Dataran Prima, Kelana Jaya
Consultant In Charge:
Kah Wai | ****** | 012 233 3162#J-18808-Ljbffr