Customer Service Cum Operations Executive (Air & Sea)

Responsibilities: Handling Customer's inquiries and ensure to comply with operation proceduresHandle Shipment – process documentation, manifest, invoices, cost capturingCoordinate with airlines and co-loader to arrange for space bookingCoordinate with customers, vendors, carriers, warehouse, and transport sub-contractors, collection of goods with the traffic controllerEnsures SOP alignment to customer expectations and company's agreed standards of performance.Attending to Customs, Agents and Government Authorities enquiresProvides quotations to customersSupport Sales Department in quoting, liaising, and following up.To promote our service to new clients.Handling of permit declaration and liaison with airlines and customers.To ensure timely and accurate handling of all tradenet declarations and submissions.To ensure billing is completed timely and files are closed correctly within a given timeframe.Operations to assist and work closely with the warehouse.Any other ad hoc basis work on administrative duties assigned by the Manager. Requirements: Minimum of 2 years of working experience in the related field with both Air and Sea an added advantagePrevious Freight Forwarding Experience would be an added advantagePossess sound knowledge of permit declaration would be an added advantageShould be familiar with Air Import / Air Export / Seafreight process flows.Must be able to work towards deadlines and according to SOPs and with KPIs.Proficient in MS Office and Excel applications.Good working attitude, hardworking and able to perform under pressure, and ability to multi-taskTeam player and able to work independently with minimal supervisionApplicants should have full working rights in Malaysia