Customer Service / Documentation

Import/Export & Customs (Manufacturing, Transport & Logistics)
Require to have experience in import/export documentation processing.
Preferably Entry Level specialized in Logistics/Freight forwarding or equivalent.
Deal with a high volume of inbound and outbound phone calls.
Maintain relationships with carriers and customers.
Solve customer and carrier problems and help resolve issues.
Handling various types of import, export and cross-trade shipments ranging from airfreight to sea freight to local transport delivery.
Assists to manage current customer accounts.
Handle shipments from booking stage till invoicing of customers before closing the job files.
Coordinate with relevant parties including customers and sales team to ensure smooth operation of shipments.
Prepare and check all shipping documents to ensure that they are complete and comply with rules and regulations.
Manage customer's expectations and keep them informed of the status of their orders.
Prepare and ensure timely dispatch of shipping documents.
Replying customers' email enquiries.
Open files (pre-alert) for incoming shipments.
Monitor shipment progress and update customers on vessel schedules and potential delays.
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Your application will include the following questions:
Do you have freight forwarding experience?
What's your expected monthly basic salary?
Which of the following languages are you fluent in?
Do you have data entry experience?#J-18808-Ljbffr