Do you want to be part of a business that creates colourful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!
Are you keen to be part of a dynamic Proprietary Global Contact Centre servicing its own Customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!
What will you learn and be part of? Receive industry-best training that will equip you with soft and technical skills for the role.Gain confidence in meeting and exceeding the expectations of our global customers.Get comfortable in handling emails and calls and potentially chatsBe part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program QueriesThe opportunity to work and grow in a diverse culture with a rewarding careerGain personally and professionally through in-house Development Training What are we looking for? Ability to converse & write in Cantonese will be required to serve the respective markets and liaise with Cantonese-speaking clients and stakeholders. Excellent spoken and written Mandarin & English is an added advantage.Pleasant personality with good communication skillsDiploma /Degree holder in any discipline or equivalent qualification with relevant working experiencePreferably min 1year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer serviceComputer literate and internet savvy.Positive attitude and a team player with a passion in delivering World Class customer service.Willing to work in a shift environment (24/7 operations)Ability to work under pressure to meet or exceed set performance standardsOpen to Malaysians only We offer the following benefits: A complimentary stay at any of our hotels worldwide.5-day work week (shift-based)Competitive monthly salary of up to RM5,000, inclusive of meal, shift, transport, and language allowances.Discretionary performance-based bonuses and incentives.Paid training programs and opportunities for career development.Comprehensive coverage includes SOCSO, EPF, EIS, and medical insurance.Annual preventive health screening