Role positioning and objectives: Service Executive (SE) is responsible for answering incoming transactions, solving order related problems and providing quality service that exceeds customer's expectation via chats. An SE is required to represent the organization appropriately to all customers and partners.
Intake: November and December 2024
What you will own: -Assist customer issues via chat with excellent quality customer service.
-Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
-Listen attentively to customer needs/concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
-Perform proactive follow up with other support team members to ensure efficient resolution to customer requests.
-Develop excellent product knowledge to enhance customers' experience and support.
-Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
-Handle complaints and provide appropriate solutions and alternatives within the allocated time.
-Grow as part of Live Operations in line with our client values and COE principles.
-Work on personal and team goals as part of a dynamic team in a fast-paced environment.
Essential Experience, skills and knowledge: -Candidate have at least an SPM
-Fresh graduates are welcomed
-Must possess customer-centric commitment
-Ability to maintain composure in a multitasking, high energy environment
-Detail-oriented
-Basic English communication skills
-Required language (s): Basic English and Cantonese
-Well versed in local language
-Preferably with strong computer navigation skills
-Must be able to work on rotational shifts including night shift (Public Holidays & Weekends)