-Customer Support and Issue Resolution
-Handle inbound and outbound customer inquiries via phone, email, chat, and social media.
-Identify customer needs, clarify information, and provide solutions to issues promptly.
-Escalate complex cases to appropriate departments, following up to ensure timely resolution.
-Product Knowledge and Assistance
-Gain and maintain in-depth knowledge of the company's products and services to accurately answer customer questions.
-Assist customers with product troubleshooting, set-up, and usage.
-Customer Retention and Satisfaction
-Engage customers with a positive and helpful attitude to create memorable experiences.
-Follow up on customer interactions, ensuring high levels of customer satisfaction and loyalty.
-Conduct customer satisfaction surveys and collect feedback for continuous improvement.
-Record Keeping and Data Management
-Document customer interactions, inquiries, complaints, and resolutions accurately in the company's CRM system.
-Maintain organized records of customer cases to improve service efficiency and consistency.
-Process Improvement and Feedback Loop
-Identify recurring customer issues and suggest improvements to processes, product features, or FAQs.
-Provide feedback to management regarding customer insights, product issues, and service improvement ideas.
-Team Collaboration
-Collaborate with the sales, technical, and product teams to ensure customer needs are met.
-Participate in team meetings, training sessions, and workshops to stay updated on products, services, and policies.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-wealth-mastery-academy-wma-job-customer-service-executive-chinese-speaking-1)
; Requirements:-
-Education: High school diploma or equivalent; Bachelor's degree is a plus.
-Experience: 1+ year of experience in a customer service or support role.
-Skills:
-Strong verbal and written communication skills.
-Ability to handle challenging situations with patience and empathy.
-Proficient in using CRM software, Microsoft Office, and other customer service tools.
-Excellent problem-solving skills and attention to detail.
-Mandarin is require for work.