Customer Service Executive (Contact Centre)

Job Description - Customer Service Executive (Contact Centre) (19000068)
ServicesTo attend to inbound calls enquiries over various range consumer financial products and services.
To handle calls professionally by providing accurate and timely information and able to provide effective solutions to customer's queries.
To provide personalized customer service to customers, whilst maintaining professionalism and proper phone etiquette.
Quality AssuranceTo achieve first call resolution where possible and follow up with customers on unresolved issues.
To perform after call duties and quality assurance in accordance with the set procedures with zero defects.
To consolidate and provide customer feedback to respective business partners for improvements and enhancements.
Alternative Channels and Cross-SellingTo introduce and create customer awareness on self-service/automated banking channels.
To cross-sell bank products and services when appropriate.
ComplianceTo ensure adherence and full compliance with Group Policy and Standards, local laws and regulations, and control and procedures of the bank.
QualificationsDegree Holders – related working experience preferred; Diploma holders – minimum of 1 year of working experience in Contact Centre and/or Consumer Financial Services (Banking).
Fresh graduates are strongly urged to apply.
Possess customer-centric / strong customer service mindset.
Committed and a good team player with willingness to step into a leadership role.
Independent and resourceful with the ability to thrive under pressure.
Meticulous, well organized and has the ability to solve problems.
Able to multitask and manage time effectively.
Willing to work on shift rotations (24/7) which includes Public Holidays.#J-18808-Ljbffr