Customer Service Executive (Contract 6 Months)

**Customer Service Executive (Contract 6 months)** **-** **(**230002CT**)****Services**- To primarily perform outbound calls over consumer financial products and services.- To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer's queries.- To provide personalized customer service to customers, whilst maintaining a professionalism and a proper phone etiquette**Quality Assurance**- To achieve first call resolution where possible and follow up with customers on unresolved issues.- To perform after call duties and quality assurance in accordance to the set procedures with zero defect- To consolidate and provide customer's feedback to respective business partners for improvements and enhancements.**Compliance**- To ensure adherence and full compliance with Group Policy and Standards, local laws and regulations and control and procedures of the bank**Qualifications**- Degree / Diploma Holders; Fresh graduates are welcomed to apply;- Good communication skills- Possess customer centric / strong customer service mindset- Committed and a good team player- Independent and resourceful with the ability to thrive under pressure- Meticulous, well organized and has the ability to solve problems- Able to multitask and manage time effectively.- Willing to work on shift rotations (24/7) which includes Public Holidays**Primary Location**: Malaysia**Job**: Call Centres**Organization**: MAL E2P - Contact Centre (DH)**Schedule**: Contractual**Job Posting**: 22-Nov-2023, 2:36:18 AM