Customer Service Executive (Contract)

We're looking for an enthusiastic Customer Service Executive with a friendly attitude, excellent communication skills, and a commitment to ensure user satisfaction. Join us and be part of a "Versa-tile", and dynamic team.
The Responsibilities:



-Be familiar and up to date on Versa's products to service customers on:




-Products/features inquiries


-Concerns regarding user onboarding 


-Queries by utilizing mathematical formulas and calculations to provide accurate explanation




-Provide customer service support in daily communication with users via CRM tool (e.g. Zendesk), email, live chat, phone, Whatsapp: 




-Escalate user cases(tickets) to relevant PICs


-Uphold Versa's brand image and voice at all times




-Ensure all data and information are in order and stored in confidential/safely



-Monitor and adhere to customer service Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) 




-Update the FAQ (customer knowledge base) sections across all channels


(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-versa-asia-job-customer-service-executive-contract-0)
; Requirements:- Who we are looking for:



-Candidates who:




-Have minimum 1 year of Customer Service experience in a similar role


-Are fresh graduates and able to work in a fast-paced environment 




-Proficient in:




-Spoken and written English as well as Bahasa Malaysia 


-Financial matters (i.e: interest rates, calculation on rewards and transaction monitoring)


-MS Office and/or Google Suite 




-Ability to:




-Calmly and logically handle situations without emotional stress


-Use related CRM tool (e.g Zendesk) would be helpful in this role