Customer Service Executive (Fm Johor)

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Job Responsibilities:Manage day-to-day booking with carrier, customer, and related parties.
Telemarketing with customers.
Act as support team for sales personnel.
Attend to customer enquiries and problems.
Communicate and report on customer's shipment status.
Ensure that all daily transportation and shipments are scheduled to meet customers' needs.
Ensure that opening and closing of jobs are done according to requirements.
Prepare customer invoices for closed job tasks.
Monitor enquiries from customers or agents and respond promptly.
Communicate and build good rapport and relationships with customers, agents, shipping liners, and co-loaders.
Qualification Requirements:Good verbal and written communication skills.
Proactive, organized approach to multitasking.
Strong leadership and interpersonal skills.
Professional appearance, courteous manner, and clear, friendly phone voice.
Must have initiative and be able to work independently.
Knowledge in the freight forwarding industry is an added advantage.
Team worker and result-oriented.
Education:SPM / Diploma / Advance / Higher / Graduate Diploma.
Fresh graduates are welcome; training will be provided.
About FM Global Logistics:FM GLOBAL LOGISTICS is an established international freight forwarder with a network of agents all over the world.
We have grown and diversified from our initial international freight forwarding business into a total logistics provider, offering sea freight, air freight, transportation, warehousing, and distribution services.
We have 8 offices in Malaysia and 13 offices overseas.#J-18808-Ljbffr