Customer Service Executive - Fresh Graduates Welcome!We are seeking a Customer Service Executive to deliver fair outcomes to our customers and maintain the quality of service. The role involves actively sharing customer feedback with internal departments to enhance the customer experience and responding promptly to feedback received through social media channels.
Key Responsibilities:
Collaborate with internal teams to ensure comprehensive pre- and post-service for all products.
Handle upgrade services, complex issues, and customer complaints, providing swift resolutions and maintaining strong customer relationships.
Qualifications:
Bachelor's degree or above.
Proficiency in MANDARIN to effectively communicate with Mandarin-speaking clients.
Good English expression and 2-3 years of customer service experience (preferably).
1-2 years of experience in an escalation team within theblockchain industry/financial servicesis preferred.
Experience in VIP or Escalation Team customer service is highly desirable.
Significant trading experience is welcomed.
Benefits:
Competitive pay package (base salary + transportation allowance + meal allowance + night shift allowances + generous KPI bonus + annual bonus).
Excellent growth and advancement opportunities including support, skill development, coaching, and training programs.
Employee engagement, recognition, and appreciation programs.
Annual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Maternity Leave, Paternity Leave, and a variety of other benefits.
Team Building activities.
Company InformationRegistration No. 202401021873
Your application will include the following questions:
How many years' experience do you have as a Customer Service Executive?
How would you rate your Mandarin language skills?
Do you have customer service experience?
To help fast track investigation, please include any relevant details that prompted you to report this job ad as fraudulent/misleading/discriminatory.
What can I earn as a Customer Service Executive?#J-18808-Ljbffr