Full time
The Customer Service Executive at Tenby International School in Tropicana Aman (Kota Kemuning) will be responsible for developing marketing strategies and ensuring that both schools have sufficient leads of quality to meet enrolment targets.
The role will drive content creation and lead generation across offline and online channels to implement strategies that support student recruitment targets, maximize enquiries, qualified leads, booked appointments, and improve conversion rates, CPL, and CPA for both schools.
The post holder will be expected to build close working relationships with the school SLT (senior leadership team) and the Admissions team.
This role will also coach and provide guidance to individuals within the marketing teams to perform their duties effectively.
Responsibilities:
Manage the entire Main Reception Area.
Greet and welcome guests as they arrive at the Main Reception Area.
Ensure the reception area is tidy and presentable, with all necessary stationeries and materials (e.g., pens, forms, brochures).
Control access via Reception (monitor visitor logbook/late logbook/telephone logbook/off-site logbook & issuing visitor or learning pass stickers).
Direct visitors to the appropriate person and offices.
Answer, screen, and forward incoming telephone calls.
Provide basic and accurate information in-person and via telephone/email.
Receive, sort, and distribute daily mail/deliveries.
Follow school procedures regarding Health & Safety from Handbooks.
Assist in the registration of participants for all events.
Assist in distributing forms to Parents/Students as requested.
Know and adhere to School expectations as per the Handbooks.
Perform administrative duties such as filing, photocopying, faxing, and data entry.
Requirements:
At least two (2) years of working experience in a similar capacity, especially in the education industry.
Demonstrate good interpersonal, analytical, problem-solving, and communication skills.
Possess a good command of the English language (spoken & written).
Being able to speak Mandarin could be an advantage.
Collaboration:Actively lead and cooperate with colleagues to solve problems and maximize opportunities.
Learning & Getting Better:Demonstrate commitment to personal learning and support others in their development.
Innovation Leadership:Create an environment where ideas for initiatives are generated and inspire others through the process.
Outcome Driven:Focus on exceeding goals and KPIs.
Resilience:Handle setbacks and challenges calmly and effectively.
Community Focus:Commit to meeting the needs of students and their families.
Integrity & Ethical Management:Work ethically and with integrity.
Leading & Inspiring Others:Support and encourage students and colleagues to give their best.
Understanding People:Articulate strengths and motivations of individuals effectively.
Influencing & Communication:Inspire others through effective communication.
Agile:Adapt to changing circumstances and provide solutions.
Strategic, Commercial & Financial Awareness:Apply understanding of the business to improve effectiveness.
Planning & Decision Making:Make informed decisions and organize resources effectively.
Diversity & Equity:Understand and support diverse cultural practices.
ISP Commitment to Safeguarding Principles:
ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
All post holders are subject to appropriate vetting procedures, including an online due diligence search, references, and satisfactory Criminal Background Checks covering the previous 10 years' employment history.
ISP Commitment to Diversity, Equity, Inclusion, and Belonging:
ISP is committed to strengthening our inclusive culture by hiring and developing high-performing teammates regardless of demographic characteristics.
Candidates who share our vision and principles are strongly encouraged to apply.
HOW TO APPLY:
The closing date is 31st December 2024.
Interested candidates are encouraged to submit their applications to ******.
Please visit our website to find out more about the school:https://tenby.edu.my/tropicana-aman
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as a Customer Service Executive?
Which of the following languages are you fluent in?
How would you rate your Mandarin language skills?
Do you have customer service experience?
How would you rate your English language skills?#J-18808-Ljbffr