Customer Service Executive

**Role**:Customer Service Executive**Timings**:Rotational Shifts (Permanent)**Industry**:BPO**Work Mode**:Work from office**Functional Area**:ITES / BPO / Customer Service**Process**:VoiceKey Skills: Customer Service Bahasa english- **Position: Customer Service Executive****Qualification**: Completed with SPM, UEC, ICGSE certificate**Language**: Bahasa Melayu, English- Proficiency in English Communication(Speak, Read, Write)- Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company's products - Proficiency in English Communication( Speak, Read, Write- Exceeding customer expectation in terms of customer service & accurate information.- Working in a team to achieve the required KPI elements and SLA.- No client's Rider/Driver Account**Training Period**: 1 month**Basic Salary (RM)**Bahasa Melayu + English: 1,900.00English speaker: 2,100Key Performance Indicator (KPI)- 400Night Shift Allowance- 300Overtime: If requiredWorking days: 6Shuttle service provided: YesTyping Score: Typing Speed 25, Accuracy 100%, Net Speed 25Working Shift - 24 Hours(Compulsory working on Public Holidays and Weekends)Interview mode- Walk in