Customer Service Executive

To deliver a high level of professional communication with customers according to Company guidelines.
Assist customers in their inquiries by providing professional knowledge and service to achieve specified productivity and quality service standards.Answer incoming calls, attend to emails, and reply to chats from customers regarding placing orders, answering inquiries and questions, handling complaints, troubleshooting problems, and providing accurate information.
Process and maintain customer accounts and records accurately in the SAP system.
Attend to and resolve queries/litigations from customers and internal employees; closely follow up until the closure of the case.
Receive and process orders from customers and internal employees via telephone, email, and online ordering whenever necessary.
Handle escalation of any customer complaints with respective inter-departments effectively and in a timely manner.
Process all daily tasks according to Lyreco standards and procedures.
Highlight any changes requested from inter-departments to the management team for approval.
Take responsibility for workflow requirements (process flow).
Able to understand customer expectations and respond to customers professionally and efficiently.
All other ad-hoc reasonable assignments assigned to you from time to time by management.#J-18808-Ljbffr