Customer Service Executive

**Primary Job Functions**:- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.- Build sustainable relationships and engage customers by taking the extra mile- Keep the customer's privacy and protect customer information.- Meet personal/team qualitative and quantitative targets.- Manage different types of callers in a given span of time.- Achieve the given metrics in accordance to the center's commitment to client- Manage and resolve customer complaints.- Identify and escalate issues to supervisors.- Research required information using available resources.- Process request according to customer's preference on time- Document all call information according to standard operating procedures.- Recognize, document, and alert the management team of trends in customer calls.- Complete call logs and reports**Job Types**: Full-time, Permanent, Fresh graduate**Salary**: RM4,000.00 - RM4,200.00 per month**Benefits**:- Health insurance- Professional developmentSchedule:- Rotational shift**Education**:- Diploma/Advanced Diploma (required)**Language**:- Mandarin (required)Ability to Commute:- KL Sentral (required)Expected Start Date: 11/13/2023