Customer Service Executive

Perform Customer Service functions such as arranging patient's appointment, guests reception, case planning, billing, payment collections, attending to treatment and service enquiries through all channels of communication.Coordinate patient's appointment schedule with doctors and clinical staff.Record and compile patient's data and case statistics.Maintaining a positive and professional attitude toward customers at all time.Ensure customer satisfaction and provide professional customer support.Gather customer's comments, reviews and suggestions from various channels (ie: Google review, suggestion box, etc.)Participate in the planning, preparation and execution of promotions and public relations exercise.