-Customer Interaction:
-Respond promptly to customer inquiries via phone, email, live chat, or social media.
-Provide accurate information about products, services, policies, and procedures.
-Assist customers with product orders, returns, exchanges, and technical issues.
-Issue Resolution:
-Handle and resolve customer complaints, ensuring effective and satisfactory solutions.
-Investigate product/service issues and escalate complex cases to higher-level support when necessary.
-Document customer interactions and resolutions for future reference.
-Order Management:
-Process customer orders, track shipments, and follow up on deliveries.
-Assist with billing inquiries, refunds, and payment issues.
-Ensure the accuracy of customer orders and provide updates as needed.
-Customer Relationship Building:
-Build rapport and trust with customers to foster long-term relationships.
-Proactively suggest additional products or services based on customer needs.
-Promote customer loyalty programs, offers, and new products.
-Feedback and Reporting:
-Gather customer feedback and report recurring issues to management.
-Contribute to the continuous improvement of customer service processes and policies.
-Assist in customer satisfaction surveys and follow-up actions.
-Collaboration:
-Work closely with other teams (sales, technical support, logistics, etc.) to ensure smooth operations and issue resolution.
-Stay updated on product knowledge and company policies to provide the most accurate and helpful information.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-wealth-mastery-academy-wma-job-customer-service-executive-6)
; Requirements:-
-Education: High school diploma or equivalent (Bachelor's degree preferred).
-Experience: Prior experience in customer service or related fields is a plus.
-Skills:
-Excellent verbal and written communication skills.
-Strong problem-solving abilities and critical thinking.
-Ability to remain calm and empathetic in stressful situations.
-Proficiency in using customer service software, CRM tools, and Microsoft Office Suite.
-Multitasking skills and attention to detail.
-Mandatin is require for work.