This job is as a Customer Service Executive where you'll interact with customers, resolve issues, manage orders, build relationships, and provide feedback. You might like this job because it involves helping customers with their needs and collaborating with different teams for effective solutions.
RM 2800 - RM 4000
Full-Time
few days ago
Job DescriptionCustomer Interaction :
Respond promptly to customer inquiries via phone, email, live chat, or social media.
Provide accurate information about products, services, policies, and procedures.
Assist customers with product orders, returns, exchanges, and technical issues.
Handle and resolve customer complaints, ensuring effective and satisfactory solutions.
Investigate product/service issues and escalate complex cases to higher-level support when necessary.
Document customer interactions and resolutions for future reference.
Order Management :
Process customer orders, track shipments, and follow up on deliveries.
Assist with billing inquiries, refunds, and payment issues.
Ensure the accuracy of customer orders and provide updates as needed.
Customer Relationship Building :
Build rapport and trust with customers to foster long-term relationships.
Proactively suggest additional products or services based on customer needs.
Promote customer loyalty programs, offers, and new products.
Feedback and Reporting :
Gather customer feedback and report recurring issues to management.
Contribute to the continuous improvement of customer service processes and policies.
Assist in customer satisfaction surveys and follow-up actions.
Work closely with other teams (sales, technical support, logistics, etc.) to ensure smooth operations and issue resolution.
Stay updated on product knowledge and company policies to provide the most accurate and helpful information.
Job RequirementsEducation : High school diploma or equivalent (Bachelor's degree preferred).
Experience : Prior experience in customer service or related fields is a plus.
Skills :
Excellent verbal and written communication skills.
Strong problem-solving abilities and critical thinking.
Ability to remain calm and empathetic in stressful situations.
Proficiency in using customer service software, CRM tools, and Microsoft Office Suite.
Multitasking skills and attention to detail.
Mandatin is require for work.
Company BenefitsGreat Remuneration Package: We prepare commissions, bonuses, and increments for those high-performing employees. You will get the rewards if you achieve company targets!
Apple MacBooks for Everyone: We give portability and convenient office tools to help every employee work smoothly.
Snacks and Coffee: Enjoy delicious snacks during high-tea time (for KL branch!) and make your coffee anytime just like a cafe barista.
Continuous Learning: We value the growth of employees and support continuous learning in developing your skills and ability here!
Experience Level1 - 3 Years of Experience
Entry Level
Job SpecialisationCustomer Service
Company ProfileWealth Mastery Academy (WMA)is established with the objective of empowering people with the right financial education, specialized knowledge and skills that was never taught in school. We endeavour to deliver training that is practical, hands-on and applicable immediately to create multiple streams of income. The organization believes in creating synergistic power by bringing together a comprehensive network of experienced speakers and trainers, specialists and experts of various financial instruments and investment vehicles, engineers and technical teams to bring you the best market opportunities.#J-18808-Ljbffr