Customer Service Executive

This job is for a Customer Service Executive who responds to inquiries, handles feedback/complaints, maintains clear communication, and performs post-case administration. You might like this job because it involves ensuring customer satisfaction and maintaining a high level of accessibility.
RM 3000 - RM 4500
Full-Time
few days ago
Job DescriptionJob Responsibilities:
Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
Ensure communication with customers and clients with clear and relevant information
Manage customers or client's feedback and complaints in a professional manner
Perform post-case administration for future reference
Job RequirementsJob Requirements:
SPM / Diploma / Degree in any field. Relevant insurance certification will be an advantage
Minimum 1-2 years of experience in customer service in a contact center
Welcome fresh graduates to apply
Enjoy people engagement and providing good advice and patience in dealing with complex problems
Good interpersonal and communication skills
Possess a pleasant and cheerful disposition
SkillsCustomer Service
Customer Experience Strategy (CX)
Experience LevelJunior Executive
Job SpecialisationCustomer Service#J-18808-Ljbffr