Customer Interaction:
- Respond promptly to customer inquiries via phone, email, live chat, or social media.
- Provide accurate information about products, services, policies, and procedures.
- Assist customers with product orders, returns, exchanges, and technical issues.Issue Resolution:
- Handle and resolve customer complaints, ensuring effective and satisfactory solutions.
- Investigate product/service issues and escalate complex cases to higher-level support when necessary.
- Document customer interactions and resolutions for future reference.Order Management:
- Process customer orders, track shipments, and follow up on deliveries.
- Assist with billing inquiries, refunds, and payment issues.
- Ensure the accuracy of customer orders and provide updates as needed.Customer Relationship Building:
- Build rapport and trust with customers to foster long-term relationships.
- Proactively suggest additional products or services based on customer needs.
- Promote customer loyalty programs, offers, and new products.Feedback and Reporting:
- Gather customer feedback and report recurring issues to management.
- Contribute to the continuous improvement of customer service processes and policies.
- Assist in customer satisfaction surveys and follow-up actions.Collaboration:
- Work closely with other teams (sales, technical support, logistics, etc.)
to ensure smooth operations and issue resolution.
- Stay updated on product knowledge and company policies to provide the most accurate and helpful information.Requirements:
- Education: High school diploma or equivalent (Bachelor's degree preferred).
- Experience: Prior experience in customer service or related fields is a plus.
- Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and critical thinking.
- Ability to remain calm and empathetic in stressful situations.
- Proficiency in using customer service software, CRM tools, and Microsoft Office Suite.
- Multitasking skills and attention to detail.
- Mandatin is require for work.#J-18808-Ljbffr