SWAGELOK MALAYSIA FLUID SYSTEMS TECHNOLOGIES SDN. BHD.
About the role
Handles customer inquiries including, but not limited to, preparing quotations, processing sales orders in system, arranging order fulfillment (aka inventory planning), providing documentations, and sending invoices, all in a timely manner. Receives and answers customer queries, requests, and complaints within established guidelines and/or procedures. Provide guidance to team members of Operations to solve issues or bottlenecks. Requires basic product knowledge and intermediate system handling knowledge to effectively carry out the job. Whenever required and/or relevant, perform purchasing/ordering, logistics, or warehousing tasks.
What you'll be doing
Responsible for processing sales orders and quotations in the system, ensure and understand our product is strategic or nonstrategic, proactively managing and reviewing sales orders to understand the requirements of the orders, to ensure timely & cost effective fulfillment.
Involves in and supports inventory planning and management to ensure fulfilling demand on time, including transfer or purchase from branches, source from other alternatives, or expedite delivery to ensure objectives are met. Whenever required, also manages consignment and Vendor Manage Inventory stock.
Receives and answers customers' enquiries, requests, and complaints within established guidelines. Proactively follows up on outstanding customer service issues for complete solution. Seeks advice from supervisor for all non-routine matters or bottlenecks.
Coordinates and fulfills project's final documentation requirements, with invoice to customer.
Ensures daily work is done according to established procedures, policies and guidelines. Provides feedback on the efficiency of the customer service process.
Lends and/or supports to the other team members; assists in ad-hoc tasks and participates in projects as assigned by superior.
Performs cross-departmental and functional coordination collaboration to complete tasks in a timely and efficient manner.
Performs all other duties as and when required.
What we're looking for
Minimum educational background of Diploma in Engineering, Material Science, Supply Chain Management, Economics, Business Administration or Procurement.
Candidates with 1-3 years of working experience will be given preferential consideration.
Fresh graduates are also welcomed to apply.
Proven ability to work independently and as part of a team in a fast-paced environment.
If you are excited about this opportunity and believe you have the necessary skills and experience, we encourage you to apply now.
Company informationRegistration No. 202401003038#J-18808-Ljbffr