Customer Service Executive
Apply locations: Selangor Darul Ehsan, Malaysia
Time type: Full time
Posted on: Posted 3 Days Ago
Job Description Summary:
As a Customer Service Executive, you will process sales orders from receipt through to shipment for assigned customers. You will also work closely with customers, the commercial team, supply chain team, and O2C team to ensure timely delivery of goods and that customers' needs are met in the most efficient and cost-effective way.
Main Responsibilities:
Execute and manage order processing transactions from receipt of order through to shipment for assigned customers in a timely manner.
Adhere to company procedures in order entry processing and ensure efficient and timely delivery of products to customers.
Confirm pricing, inventory availability and provide ship date information to customers on the orders placed.
Handle daily customer communication and requests.
Provide support for assigned customers to meet order requirements.
Interpret and respond to customer requests based on urgency and issues.
Interpret and analyze customer schedules and prioritize urgent orders.
Coordinate with relevant departments to ensure orders are dispatched/delivered on time and manage customer expectations.
Coordinate with sales and O2C team to ensure credit release on time.
Maintain accurate customer records, including customer-specific information & requirements (packaging, stock, delivery time, shelf life, etc.) in SAP.
Generate Outbound Deliveries, Debit and Credit notes, and arrange Customer Return Orders.
Register and handle customer complaints with constant follow-up with relevant stakeholders to ensure complaints are closed within the given lead time.
A team player by providing coverage and support for other team members as necessary.
Assist team members with troubleshooting various customer service issues.
Identify opportunities for improvements within the Customer Service Department.
Support documents for internal and external audit purposes.
Participate proactively in any given new projects or process improvement initiatives.
Provide SAP training when needed for new Customer Service joiners.
Work closely with SAP and IT support team to resolve various system issues as needed.
Ensure a safe, healthy, and environmentally friendly workplace by observing Company's rules and procedures.
Perform any other tasks as assigned.
Minimum Requirements:
Diploma or Bachelor Degree in related field.
At least 4 – 5 years of Customer Service work experience, particularly in Order Management.
Preferably possess knowledge of SAP SD Module.
Customer-oriented.
A good team player mindset with the ability to work with cross-functional teams.
Excellent interpersonal and communication skills in both verbal and written forms.
Fluent in both written and spoken English.
Enthusiastic and highly motivated.
Analytical skills and high attention to detail.
Brenntag TA Team
Brenntag is the leading global distributor of chemicals and ingredients, committed to connecting customers and suppliers within networks. We add value for our customers and partners every step of the way: through our product knowledge, innovation, and sustainable solutions, combined with our passion for service excellence and commitment to safety.
Headquartered in Essen, Germany, and with more than 17,500 experts at about 600 locations in 72 countries, our two global divisions, Brenntag Essentials and Brenntag Specialties, offer a full range of industrial and specialty chemicals and ingredients. Therefore, our clients and partners can count on us for global reach combined with local agility and execution.
As an employer, we embrace diversity and foster a sense of community and collaboration in an environment where employees are encouraged to share ideas and work together. We engage our employees in the company's mission for collective success, by building long-term stability and safety through trust and clarity across the organization. We believe in empowering our employees to reach their full potential and shape the future.#J-18808-Ljbffr