Customer Service Executive

**JOB PURPOSE**To improve service level, attempt to build stronger relationship with the customers and provide higher customer satisfaction at all levels.**JOB DESCRIPTIONS**- To handle costing and billing for shipments- Prepare e-payments and/or yellow vouchers for payments to the shipping liners/co-loaders for D/O collection- Resolve customers' queries by determining the cause of the problem and providing the best solution to solve the issue- Coordinating with Operations and Sales to meet customers' needs- Responsible to service and building repo with existing customer assigned by Management and further develop new trade lane- Update shipment milestones in Value+- Billing, costing and document sorting before send to the customers- Filing of documents into the cloud- MNC accounts- To undertake other assignment from the Superior**JOB REQUIREMENTS**- Knowledge in forwarding industry- Fresh graduate is welcome to join- Minimum 1-2 years working experience in related field (forwarding/transportation/ freight industry)- Minimum SPM/STPM/Diploma/Advance/Higher/Graduate in Diploma in Logistic/ Transportation or equivalent- Have good and positive attitude, detail-orientated, organized and able to prioritize tasks- Good interpersonal and communication skills- Able to work independently and in team & able to work under pressure in a fast moving environment- Proficiency in Microsoft Office- Able to read, write and converse in English and Malay language**Job Types**: Full-time, Permanent, Fresh graduate**Salary**: RM2,300.00 - RM3,000.00 per month**Benefits**:- Health insurance- Maternity leaveSchedule:- Day shiftSupplemental pay types:- 13th month salary