Customer Service Executive

**Responsibilities**:- Call on 1 to 29 days delinquent and over limit unsecured and secured accounts and follow up with borrowers to secure payments.- Manage unsecured and secured accounts in the Debt Manager Collection System to prevent control flow through of accounts to 30 days past due and to achieve targeted delinquencies- Manage and achieve daily productivity standards in terms of attempts, contacts, PTP- Kept and the amount collected- Handle delinquent customers' requests for interest waivers, queries, and complaints- Ensure that collection actions taken are within corporate guidelines and collection policies- Able to take on additional tasks and/or projects when assigned.**Job Requirements**:- Experience in collections/customer service/contact centre will be an added advantage- Possess good spoken English and third language proficiency will be an added advantage- Strong persuasive, negotiation and communication skills- Customer-oriented and has good customer service with active listening skills- Possesses strong Emotional Intelligence (EQ) ability- Willing work extended hours and weekends as and when required**Salary**: RM3,000.00 - RM3,500.00 per monthSchedule:- Day shiftSupplemental pay types:- Overtime payAbility to commute/relocate:- Georgetown: Reliably commute or planning to relocate before starting work (preferred)**Education**:- Bachelor's (required)**Experience**:- Customer service: 1 year (required)