Job Responsibilities : To receive all incoming customer POs and update the ETA in related customer's portal.To verify customer POs against PAC quotations to ensure values match accurately.To print drawings according to the items listed in customer POs.To act as the main interface between Sales and Planning, creating sales orders in PAC Portal and sharing drawings with the respective Planners.To update demand in the Master list consistently.To provide BOM lists, including multiple part numbers for assembly, to the respective Planners.To request STEP files from customers if granted by customers.To address customer inquiries regarding dimensional issue or requests for waivers.To receive information about rework, reject, and consignment parts from customers and ensure it reaches the appropriate Planner and Store personnel for collection.To communicate with customer buyers regarding ETA matters and provide timely updates on new ETAs and rescheduled plans, including reasons for delays. To collate and analyze information from stakeholders to report on monthly forecasts, OTD performance, weekly/ monthly PO values, sales forecasts, and actual sales.To conduct regular follow-ups with customers to ensure satisfaction with products and services.To assist in resolving customer complaints and issues promptly and effectively.To collaborate with planners to prioritize customer orders based on urgency and requirements.To support sales initiatives by providing product information and assistance to customers.To perform any other duties assigned by supervisor or manager as required. Requirements : Candidates must possess at least a Diploma / Degree in Business Administration / Business Studies / Business Management or an equivalent qualification.A minimum 3-5 years of working experience in a related field is required, preferably within the metal fabrication manufacturing industry.Excellent communication and interpersonal skills.Strong problem-solving and critical thinking abilities.Resourceful with positive attitude and able to work independently.