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Responsibilities:Handle call inquiries for service requests and checking of toner delivery status.
Liaise with Logistics on consumables delivery matters.
Ensure collection of empty toner carriage by liaising with customers and Logistics.
Log in service calls into corporate system.
Dispatch service calls to service representative.
Ensure follow up, close call, and CI work orders in corporate system.
Update current meter reading in corporate system for billing purposes.
Generate invoices to be sent out every month.
Ensure completion of meter reading base every month.
Coordinate with technical department for problem meter cases.
Submit monthly report of backlog machines and meter reading problem cases.
Perform any other duties that may be assigned from time to time.
Job Requirements:Candidate must possess at least a Diploma / Bachelor's Degree in any field.
Good command of spoken and written English. Those who are able to speak in Mandarin are encouraged to apply.
Applicants must be willing to work in Penang, Seberang Jaya.
Applicants should be Malaysian citizens.
Preferably Junior Executives specializing in Customer Service or equivalent.
Fresh graduates are encouraged to apply.
Toshiba Tec Malaysia Sdn. Bhd. is a leading Systems and Solutions provider since 1981, operating in Malaysia and having its subsidiary in Thailand, offering seamless printing solutions and document management for enhanced user experiences. Committed to stakeholders, we ensure high-quality service and effective solutions, winning numerous excellence awards and obtaining various certifications including but not limited to the ISO 9001:2015 Quality Management System certification, ISO 14001:2015 Environmental Management System certification, and ISO 27001:2022 Information Security Management System, underscoring our commitment to quality assurance, environmental sustainability, and information security.#J-18808-Ljbffr