Customer Service Executive

Unspecified Interface between customers and repair organizationImplement commercial policies and in so doing to ensure that the customers are provided with an efficient service which includes quotation, invoicing, shipping and attending to customer's query in a timely manner.Ensure that compliance on customers' requirement based on contractual agreement.Update customers on the status of their repair orders by sending a weekly status report.Coordinate continual improvement activities to raise the level of customer satisfaction.Logs and coordinates the corrective actions required on all customer complaints until closure of issues.Logs all customer compliments to identify and maintain attributes which endear customers.Support departmental and organization CORE engagement activities.To identify, control, segregate, account and maintain all work records in the archives as designated by the Quality Assurance Manager.To complete any other task assign by Customer Service Manager or the management team.To conform to all company procedures and safety precautions.Participate in EH & S Program and obey EH & S Rules and ProceduresRequirementDegree /Diploma in Business Administration or related.Min 3-5 years of similar working experiences in Customer ServiceProficient in MS OfficeCandidates with some experience in with SAP is needed/preferred.Good interpersonal and communication skillsFluent in both written and oral English and computer literate