Customer Service Executive

**Job position: Customer Service Executive****Salary Up To RM2500****Location: Shah Alam****Job Descriptions**:- To update and maintain customer interaction in the customer relationship database.- To meet service targets by achieving both service and productivity level by ensuring that all calls are answered within the stipulated SLA (Service Level Agreement).- To resolve customer's complaints tactfully and escalate the case to Team Leader, when necessary.- provide customer's comments to Team Leader for service improvement.- Follow up all the mainly task assigned from Team Leader such as Clear Pending job, maintaining and reduce the cases within timely manner and liase with ASP.- To maintain amicable working relationship with other members of the Service Center and bussiness partners.**Job Requirements**:- Required language(s): English, Bahasa Malaysia, Mandarin (Optional)- No working experience are required. Academic qualifications are not our first priority. Training will be provided.- Required Skill(s): Word, Excel, PPT, WPS (Training will be provided)- Being good in expression and coordinate in working with others, fast learner and capable to updated the related position's knowledge from time to time