About the role
We're seeking an enthusiastic and customer-focused Customer Service Executive to join our team at NZ New Image Sdn Bhd in Petaling Jaya Selatan, Selangor. This full-time position will be responsible for providing exceptional customer service and support to our clients.
What you'll be doing Handling inbound customer inquiries and requests via phone, email, and chatProviding accurate and timely information to customersResolving customer issues and complaints in a professional and empathetic mannerMaintaining detailed records of customer interactionsIdentifying opportunities to improve customer experience and suggesting process improvementsCollaborating with other departments to ensure seamless customer serviceWhat we're looking for Excellent communication and interpersonal skillsStrong problem-solving and critical thinking abilitiesProficiency in Microsoft Office applicationsPrior experience in a customer service or client-facing roleAbility to work well in a team and independentlyCommitment to providing exceptional customer serviceProficiency in Mandarin is an added advantage, especially in communicating with Mandarin-speaking customersWhat we offer
At NZ New Image Sdn Bhd, we are dedicated to supporting our employees' growth and development. We offer competitive compensation, opportunities for career advancement, and a collaborative work environment. Join our team and be a part of a dynamic and innovative company.
About us
NZ New Image Sdn Bhd is a leading provider of high-quality products and services in the administration and office support industry. We are committed to excellence, innovation, and customer satisfaction. Our team of dedicated professionals works tirelessly to deliver exceptional results for our clients.
Apply now to become our next Customer Service Executive!