Customer Service Executive

WHO ARE WE? MiCare, you join a team of caring, dynamic, courageous and dependable individuals who are working together to make healthcare more accessible in Asia.
What We Offer? Attractive SalaryGreat BonusFree ParkingAccommodationsCareer Growth What You Will Be Accountable For Attending to inbound calls coming in through the dedicated toll free line.Attend to customer enquiries and complaints and provide appropriate resolution services in a consistent and professional manner.To meet service targets by achieving both service and productivity level by ensuring all inquiries are answered.Liaise with technical team on quick and efficient resolution of customer issues and queries.Candidate with knowledge in handling Guarantee Letter (GL) issuance is added advantage.Result orientated with sense of urgency, co cooperativeness & eagerness in ensuring efficient teamwork in delivering excellent services to clientele. Essential Experience, Skills And Knowledge Diploma holders, 1 years working experience in Third Party Administration (TPA) / call centre and hospitality industry is added advantage.Good English & Bahasa Malaysia communication skills.Good computer skills and meticulous with details.Must be able to read and write English due to clientele portfolio.Has a pleasant disposition and clear intonation over the telephone.Able to work in fast paced environment, independent, customer focused, result oriented & disciplined.Willingness to work late/on shift/work as/when required.Posses own transport.