Responsibilities: Manage the Concierge Counter, providing a welcoming and helpful environment for shoppers.Attend to shoppers' inquiries, offer accurate information on mall events, promotions and services.Manage service complaints by analyzing the issue, determining the best resolution and ensuring timely follow-up.Assist in wheelchair and stroller provision for customers, manage paging services and care for lost children within the mall.Ensure the availability of promotional materials, updated directories and other relevant information at the Concierge counter.Manage the Lost & Found service, ensuring compliance with company policies, including logging items and updating the lost and found logbook weekly and monthly.Regularly check on the equipment and ensure that any malfunction is promptly reported.Assist in organizing and executing mall events, promotions, gift redemptions and voucher.Register participants for contests or activities and provide information on contest mechanics and rules.Manage event-related tasks, including tenant and event photography, social media updates, and the timely removal of outdated promotional materials.Perform any ad-hoc tasks or special assignments as directed by the management. Requirements:
Communication skills in English and Bahasa Malaysia; proficiency in additional languages is an advantage.Strong interpersonal skills with the ability to handle difficult situations with tact and professionalism.Proficient in using basic office applications (e.g., MS Office).Good problem-solving abilities and the capability to handle multiple tasks efficiently.Friendly, approachable and customer-focused, Ability to remain calm under pressure and manage stressful situations, High level of integrity and confidentiality in handling customer information.Willingness to work on weekends, public holidays and during mall operating hours. Flexibility to work in shifts and adapt to a dynamic work environment.Minimum SPM graduates with experience in customer service industry. At least 1 year of working experience in related field.