Customer Service Executive

Job Description: Attending to user fronting and back-office processing works via online chat, support email, CS voice support, or tickets in relation to the following matters.
Handling pre online booking enquires, post online booking enquires, other general enquires, escalation support & booking amendment/cancellation.
Checking booking status.
Payment or Refund Escalation.
App or web user guide and feature support.
Contacting vendors about customers' inquiries . Requirements: At least holding an associate degree and/or expected graduate (documents required)
Required language(s): Korean (mother tongue/ minimum of Topik 5) / English (business level)
Minimum 1 year of working experience in the service industry will be an added advantage for this position.
Good command of computer skills / Microsoft Office and typing must be fast both in Korean and English.
Able to work in Malaysia (Ara Damansara) Work Schedule:
This job has the following work schedule:
5 days / week Benefits & Perks
This job has the following benefits:
Relocation allowance
Paid sick leave
This job is located in Damansara Heights, KL, Malaysia.
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