Customer Service Executive

Details of the offer

Premier Clinic is a leading multi-awarded aesthetic clinic in Malaysia. We offer an extensive range of aesthetic treatments which include treatments for fat/weight loss, facial sculpting/contouring, pigmentation, wrinkles, and acne scars to help our clients attain the desired perfection in beauty. We are equipped with modern technology, advanced machines, and credentialed doctors with specialized knowledge in aesthetic medicine. Our branches are strategically located in Taman Tun Dr Ismail, Bangsar, Mont Kiara, KLCC, and Puchong and are licensed by the Malaysia Ministry of Health with satisfied clients coming from both local and regional markets.
We are doing extremely well and are expanding. We are looking for an energetic candidate for ourCUSTOMER SERVICE EXECUTIVE vacancy.
CUSTOMER SERVICE EXECUTIVE RESPONSIBILITIES:
Manage incoming and outgoing calls, chats, and emails.
Identify and assess customers' needs to achieve satisfaction.
Provide accurate, valid, and complete information using the right methods/tools.
Meet personal/customer service team targets and KPIs.
Provide individual reports.
Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
Follow communication procedures, guidelines, and policies.
Take an extra mile to engage customers.
Perform other similar and related duties as required or directed.
REQUIREMENTS:
Minimum 2 years' experience in telemarketing or customer service in any industry. Those with experience in aesthetics/beauty salons/spas will have an added advantage.
Required language – English and Bahasa Malaysia; other dialects will be an additional advantage.
Able to work in shifts including weekends and public holidays. Evening shift and weekend/public holiday is work from home using the company laptop and phone.
Self-motivated, independent, and responsible with a high level of initiative and the ability to follow through.
Team player.
BENEFITS:
Competitive salary depending on experience.
High commission for Customer Service Executive.
Attractive performance bonus.
Work with one of Malaysia's most well-known aesthetic clinics.
EPF, Medical Insurance, Meal Allowance, and free aesthetic procedures provided.
HOW TO APPLY:
Apply by submitting your resume here on JobStreet online. Shortlisted candidates will be called for an interview at our headquarters at Puchong Jaya, Selangor.
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Do you have customer service experience?
Have you worked in a call centre before?
Which of the following Customer Relationship Management (CRM) systems do you have experience using?
How many years' experience do you have as a Customer Service Executive?
How much notice are you required to give your current employer?
Which of the following languages are you fluent in?#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

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