Customer Service Executive

-Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails


-Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures


-Identifies and escalates difficult and complex issues to senior team members


-Maintains a positive, empathetic and professional attitude towards customer


-Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system


-Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions


- Liaises with external vendors and service operators to fulfill booking changes


- Keeps updated with company procedures and processes


- Shares customer feedback with relevant departments for further improvements

(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-daythree-business-services-sdn-bhd-job-customer-service-executive)
; Requirements:-   



-SPM/ 'O' Levels or higher/ Preferably Diploma qualification and above


-Fresh graduates are encouraged to apply


-Proficient in English (both verbal and written).


-Previous experience in customer service is an added advantage


- Able to work shifts (including weekends, public holidays, overnight)


-Possess a problem-solving mindset to proactively find solutions for customer needs


-Strong written and verbal communication skills to communicate clearly and effectively with our customers


-Good team player to work collaboratively in a team environment


-Keen attention to detail in completing tasks accurately and thoroughly