The primary goal is to ensure accurate and timely invoicing, address customer inquiries, and resolve any issues that may arise in the invoicing process.
Invoice Issuance: Generate and issue invoices to customers accurately and in a timely manner (fly ash invoice by weekly & monthly, while bottom ash invoices by monthly). Ensure that all relevant details are correctly reflected in respective documents.Billing Inquiries: Handle customer inquiries regarding invoices, billing statements, and payment terms. Provide clear and accurate explanations of charges and resolve any discrepancies or concerns raised by customers. Email invoice & statement of account to all the customers by weekly and monthly & upload invoice into system for payment purpose (supplier portal, Sunway e-invoicing portal).Payment Processing: Assist customers in understanding the payment process, payment methods accepted, and any associated fees. Provide support for payment-related inquiries, including confirming payment receipt and addressing issues with payment processing.Payment Plans and Arrangements: Work with customers to establish payment plans or arrangements when necessary. Negotiate and facilitate agreements that are mutually beneficial for both the customer and the company.Late Payments and Collections: Address late payments, send reminders, and communicate any applicable late fees or consequences. Collaborate with the collections team when necessary to escalate overdue accounts.Dispute Resolution: Investigate and resolve billing disputes or discrepancies promptly and professionally. Collaborate with other departments, such as sales or service teams, to address and resolve complex billing issues.Customer Education: Educate customers on the invoicing process, payment terms, and any relevant policies. Provide guidance on how to access and understand invoices through online platforms if applicable.Record Keeping: Maintain accurate records of customer billing interactions and resolutions. Update customer accounts with relevant information, such as changes in billing details or payment arrangements.Communication with Finance Department: Collaborate with the finance or accounting department to ensure accurate financial records and resolve any discrepancies. Provide feedback on common customer inquiries or issues to help improve billing processes.System Updates: Utilize billing and customer relationship management (CRM) systems to input and retrieve invoice-related information. Keep customer records and billing information up-to-date.Continuous Improvement: Identify opportunities for process improvements in the invoicing and billing system to enhance efficiency and customer satisfaction.