The primary goal is to ensure accurate and timely invoicing, address customer inquiries, and resolve any issues that may arise in the invoicing process.
Invoice Issuance : Generate and issue invoices to customers accurately and in a timely manner (fly ash invoice by weekly & monthly, while bottom ash invoices by monthly). Ensure that all relevant details are correctly reflected in respective documents.
Billing Inquiries : Handle customer inquiries regarding invoices, billing statements, and payment terms. Provide clear and accurate explanations of charges and resolve any discrepancies or concerns raised by customers. Email invoice & statement of account to all the customers by weekly and monthly & upload invoice into system for payment purpose (supplier portal, Sunway e-invoicing portal).
Payment Processing : Assist customers in understanding the payment process, payment methods accepted, and any associated fees. Provide support for payment-related inquiries, including confirming payment receipt and addressing issues with payment processing.
Payment Plans and Arrangements:Work with customers to establish payment plans or arrangements when necessary. Negotiate and facilitate agreements that are mutually beneficial for both the customer and the company.
Late Payments and Collections:Address late payments, send reminders, and communicate any applicable late fees or consequences. Collaborate with the collections team when necessary to escalate overdue accounts.
Dispute Resolution:Investigate and resolve billing disputes or discrepancies promptly and professionally. Collaborate with other departments, such as sales or service teams, to address and resolve complex billing issues.
Customer Education:Educate customers on the invoicing process, payment terms, and any relevant policies. Provide guidance on how to access and understand invoices through online platforms if applicable.
Record Keeping:Maintain accurate records of customer billing interactions and resolutions. Update customer accounts with relevant information, such as changes in billing details or payment arrangements.
Communication with Finance Department:Collaborate with the finance or accounting department to ensure accurate financial records and resolve any discrepancies. Provide feedback on common customer inquiries or issues to help improve billing processes.
System Updates:Utilize billing and customer relationship management (CRM) systems to input and retrieve invoice-related information. Keep customer records and billing information up-to-date.
Continuous Improvement:Identify opportunities for process improvements in the invoicing and billing system to enhance efficiency and customer satisfaction.
Company InformationRegistration No. 13533K#J-18808-Ljbffr