Customer Service Executive (Live Chat)

* Respond to customer inquiries via email, live chat, and other social media platforms in a timely, professional, and courteous manner.
* Resolve customer issues and complaints, escalating when necessary to ensure complete customer satisfaction.
* Maintain a thorough knowledge of the Company's products, services, and policies to effectively address customer inquiries.
* Process and fulfill customer orders, including top-up orders, ensuring accuracy and timeliness in execution.
* Handle returns and exchanges, as well as perform necessary follow-ups to ensure customer satisfaction.
* Collaborate with other departments and colleagues to address and resolve customer concerns or requests.
* Keep accurate records of customer interactions, transactions, and feedback.
* Identify trends in customer issues and provide recommendations for process improvement.
* Participate in ongoing training and development programs to maintain and enhance product knowledge and customer service skills.
* Foster a cooperative and supportive work environment with colleagues to enhance overall team performance.
* Perform any other duties and responsibilities as reasonably assigned by the Supervisor.
* Report any issues faced during work to the Supervisor for timely resolution and support.