What You'll Do: -Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails -Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures -Identifies and escalates di icult and complex issues to senior team members -Maintains a positive, empathetic and professional attitude towards customer -Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system -Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions -Liaises with external vendors and service operators to fulfill booking changes -Keeps updated with company procedures and processes -Shares customer feedback with relevant departments for further improvements [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-daythree-business-services-sdn-bhd-job-customer-service-executive-mandarin-speaker] What You'll Need: -SPM/ 'O' Levels or higher/ Preferably Diploma qualification and above -Fresh graduates are encouraged to apply -Proficient in English and Mandarin (both verbal and written), Cantonese is an added advantage.
-Previous experience in customer service is an added advantage -Able to work shifts (including weekends, public holidays, overnight) -Possess a problem-solving mindset to proactively find solutions for customer needs -Strong written and verbal communication skills to communicate clearly and effectively with our customers -Good team player to work collaboratively in a team environment -Keen attention to detail in completing tasks accurately and thoroughly